Senin, 03 Desember 2012

Admitting Mistakes and Making Promises

  
Admitting Mistakes
   Admitting mistake is the way to admit and ask for a sorry of your mistake.

Note :
   Mistake is a misunderstanding or misconception or an error in action, calculation, opinion, or judgement caused by poor reasoning, carelessness, insufficient knowledge, etc.
   When you have a mistake to someone you need to plead your mistake, so the problem will be clear.


Benefits of admitting mistakes :
  • it demonstrates your courage
  • It demonstrates your humanity
  • It engenders more trusting relationship
  • It creates greater organizational value

Admitting mistakes expressions :
  • I’m sorry, it’s my fault.
  • You’re right. I’m fully responsible for this matter.
  • I admit what I’ve done is wrong.
  • I realize I’ve made mistakes.
  • Yes, I take the blame.
  • It’s my istakes. Forgive me.
  • It shouldn’t be like this. Forgive me.
  • I never intended it that way
Responds an admit of mistake:
  • Don’t mention it.
  • That would be okay
  • Just take it easy
  • Let it go
  • Forget it
  • That’s fine
  • I give you sorry
  • It doesn’t matter for me
Making Promises
   Making promise is the expression how express your promise to someone.

Before make a promise :
  • Think about the promise before you make it
  • Be honest about your capabilities
  • Talk about the promise with another person
  • Watch the things that you promised
  • Keep your mouth
Making promises expressions :
  • I swear
  • I promise
  • Trust me, I can
  • I will pick you up
  • I assure you that I will return it on time
  • I won’t go, I swear to stay here
  • I swear I will not let you down
  • Don’t worry, I’ll see you before i leave
     
Respond a promise :
  • Thank you
  • I believe you
  • Let me be assured
  • Okay
  • Just let the time to answer
  • I wish you can keep on your promise
  • I’ll wait for you
  • Really ?
  • I give you one more time
  • I wish you are not kidding me in this time
The three core business activities :
  1. Make the promise
  2. Keep the promise
  3. Track the promise

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